Friday, May 10, 2013
Scott Schnuck, chairman and CEO of Schnucks, issued a video apology on YouTube.
The Chairman and CEO of Schnucks is apologizing for the attack on it’s credit card payment system. In a video posted to the Schnucks Markets YouTube page Friday, May 10, CEO Scott Schnuck said access was blocked on March 30 and that all new credit and debit cards would not be affected. Schnuck cautions, however, that any cards used before March 30 are still subject to fraud. According to Fox 2 News, Schnucks estimates 2.4 million credit and debit card numbers may have been stolen over a three month period. Three class-action lawsuits have been filed against the grocery chain since the incident occurred, Fox 2 reports.
Thursday, May 9, 2013
The cost to the bank has been "significant," an executive said. The news comes after thousands of Schnucks customers had their credit and debit cards compromised due to a security breach.
Customers of Commerce Bank should keep an eye on the mail. You're likely getting new debit cards, even if you didn't ask for one. Clayton-based Commerce Bancshares confirms that customers throughout the region are getting new cards as a precaution following a security breach at Schnucks grocery stores around the area that compromised customer financial data. Carl Bradbury, Commerce's Director of Consumer Products, wouldn't identify Schnucks by name in an interview Thursday but did acknowledge "a large event" where cards were considered compromised, prompting the move. The decision to re-issue does not mean that a customer's card was necessarily compromised, but that it was used during a time period where others were. Bradbury also said …
Friday, April 26, 2013
Whether you shopped at Schnucks and discovered your card information was stolen or not, here's some tips to tackle identity theft in this case and others.
It doesn't matter if you shopped at Schnucks during the breach period: Identity theft can happen anytime, anywhere. That's what Kris Schmidt, assistant special agent of the Secret Service's St. Louis office, is emphasizing. Schmidt told Patch the breach into Schnucks' server that was discovered last month is an example of how information can be stolen on a very large scale. "Nobody really knows if it's safe to use your card or not until there's a breach," Schmidt said. As Patch previously reported, the cyberattack affected customers' debit and credit card numbers used at the grocery chain between December 2012 and March 29 of this year. A KMOV report shared that 2.4 million cards used at 79 of the store's 100 locations are at risk of …
Monday, April 15, 2013
Schnuck says approximately 2.4 million credit and debit cards used at 79 stores may have been compromised. Check out the list of stores and the latest on the security breach investigation.
Monday morning, Schnucks released its list of St. Louis area stores that were impacted by the recent security breach. As a result of that breach, Schnucks customers across the St. Louis area have found fraudulent charges on their debit and cards. The Schnucks stores on the list (which can be found in the PDF portion of this article along with a timeline issued by Schnucks) are located in a number of Patches throughout St. Louis, St. Charles and surrounding counties. Schnuck says approximately 2.4 million credit and debit cards used at 79 may have been compromised between December and March. The company also says the card number and expiration date may have been accessed, but not the cardholder’s name or address. Schnucks has also set up a …
Tuesday, April 9, 2013
The grocer is still investigating the scope of a data breach that compromised debit and credit card information.
A Schnucks spokesperson Tuesday could not specify exactly when, but said the grocer will identify a list of stores impacted by a cyberattack last month which left customers vulnerable to identity theft and fraudulent charges on their debit or credit cards along with a timeframe if when they were vulnerable. The company has already announced that it had "found and contained" the problem, but hasn't said exactly how it happened. "We have never spoken to scope of this because we just don't know it," Lori Willis said by phone Tuesday morning. The company released a weekend statement updating the situation, which you can read below. "We announced on March 30 that we had found and contained the issue. We strongly believe our containment …
Tuesday, April 2, 2013
Town and Country police are receiving theft reports and they're warning residents to contact their banks if they find their credit and debit card accounts have been compromised.
The following information was supplied by the Town and Country Police Department. (For instant news updates follow Patch on Facebook and Twitter.) Town and Country police sent out an email alert Tuesday stating they have received a number of complaints regarding identity theft related to the Schnucks network intrusion. As previously reported by Patch, residents throughout the St. Louis area have been finding fraudulent charges on their debit and credit cards after shopping at Schnucks. The charges are coming from around the country. Town and Country police are advising residents to contact their banks immediately with any issues regarding the incidents. "If you have shopped at Schnucks and used a debit or credit card, please contact the …
Saturday, March 30, 2013
The grocer said the issue with card purchases has been "found and contained." The company said it is working with law enforcement agencies and the Missouri Attorney General's office moving forward.
Schnucks announced early Saturday morning that a "very intense" investigation has revealed that the grocery store chain was the victim of a cyberattack and the problem was "found and contained," according to a company statement. "We have identified the issue and taken comprehensive measures to contain the incident. We are cooperating with law enforcement, the Missouri Attorney General’s Office, and the credit card companies to determine the scope and magnitude of this crime and apprehend those individuals making fraudulent purchases, Schnucks CEO Scott Schnuck said in the statement. "Our customers can continue using credit and debit cards at our stores. We apologize for any inconvenience this may have caused our customers," he added. …
Friday, March 29, 2013
The Maryland Heights-based grocer has been feeling the wrath of customers who have had their bank accounts and credit cards compromised by identity thieves this month.
A spokeswoman for Schnucks told Patch Friday night that the grocery store chain has not been able to pinpoint the source of a breach that has left customers across the St. Louis region vulnerable to identity theft and bank accounts at risk. The Secret Service, which as of earlier this week was not officially involved in an investigation but had been in touch with local law enforcement agencies, speculated that it could be a third party which processes credit and debit card transactions. Once those card numbers are obtained, they are sold online in a black market, purchased by someone who creates new cards with the old numbers and racks up charges. In many cases, those charges are flagged by the card issuer and the consumer is cleared of …
Thursday, March 28, 2013
St. Louis County police report a rash fraudulent charges on debit and credit cards of area residents. Some reportedly shopped at Schnucks stores before they fell victim to the identity thefts. They shared their comments on a recent Patch article.
Wednesday, March 27, 2013
The Secret Service is not yet officially involved in an investigation, but has advice for worried St. Louis County consumers.
Authorities from jurisdictions around the St. Louis area are confirming reports in recent days that Schnucks, the Maryland Heights-based grocery chain, may have had its credit card collection system compromised, making consumers vulnerable to identity theft. Creve Coeur Police and the St. Louis County Police are some of the agencies which have taken reports. The St. Louis County Wildwood Precinct posted an alert on its Facebook page Wednesday stating the department has taken numerous reports for fraudulent use of a credit device. Police also warned, "You may have seen the news and learned there had been a recent epedemic of these reports throughout St. Louis County and its municipalities. We are asking that you be vigilant in checking your…
Maggie Kennedy
3:35 pm on Thursday, May 16, 2013
ProVergent Strategies (or one can only assume, Scott Simon)- You must remember you're representing a company, and not yourself, when on public forums. I would not want to do business with a company engaging in petty assumptions, anymore than I would a company dealing with cyber hacking. ACTUALLY, I'd prefer dealing with the hacking (temporary issue) than one partaking in malicious commentary/… more ›