Thieves Strike Charter Communications, Disrupt Service

Police said equipment was stolen and phone and internet service was briefly disrupted for approximately 130 customers.

The following information was supplied by the Manchester Police Department. It does not indicate a conviction where an arrest was made. (Sign up here for the FREE Patch Newsletter, including Breaking News Alerts.) Detectives are investigating after police were called by Charter Communications for a report of communications equipment being stolen. The incident happened on Jan. 23 at the company offices in the 1600 block of Country Stone Drive in Manchester. Police said a large piece of communications equipment was stolen and phone and internet service was briefly disrupted for approximately 130 customers. The theft reportedly occurred from outside equipment containers. Manchester police report they do have a suspect who is a former sub …

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Charter Communications is Hiring, Job Fair Tuesday

Town and Country based Charter Communications is hosting a job fair Tuesday. The company plans to hire approximately 100 employees at the beginning of 2013.

Charter Relocation Incentives Delayed, But Move Still on Schedule

An incentive package to bring Charter Communications’ headquarters to Connecticut has been delayed one month due to the amount of a loan being received by Charter from the state.

Anita Lamont, spokesperson for Charter Communications, tells Town and Country - Manchester Patch the incentives packaged originally approved by Connecticut's Bond Commission is delayed by one month because a loan amount in the package now exceeds what was initially approved by the state. As previously reported by Patch, Charter is relocating its corporate headquarters from Town and Country to Connecticut.  (Sign up here for the FREE Patch Newsletter, including Breaking News Alerts.) "The memo to the bond commission was sent out weeks ago...between the time they got that information, they renegotiated a deal, the governor's office did, so those folks were just working with outdated information," Lamont tells Patch. "They didn't have the …

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Charter Headquarters Leaving St. Louis for Connecticut

Charter is relocating its corporate headquarters from Town and Country to Connecticut. Less than 100 jobs are leaving the St. Louis area, according to Charter.

Charter Executive Offices Leaving St. Louis for Connecticut

Charter is relocating its corporate headquarters from Town and Country to Connecticut. Less than 100 jobs are leaving the St. Louis area, according to Charter.

Charter Communications is relocating its headquarters from Town and Country, located just off Interstate 270, to Connecticut. (Sign up here for the FREE Patch Newsletter, including Breaking News Alerts.) Charter Spokesperson Anita Lamont tells Patch that the move involves Charter's executive team which consists of nine executives and their support. "There are less than 100 people who would be going from St. Louis to Connecticut. It's the executive team and the people who report to them, their support staff, and they're not all going at the same time," Lamont said.  She said the executive offices have been in the St. Louis area near Interstate 270 and Manchester Road since 1993. Lamont said there is not a set date for the move, but the …

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Opinion

Charter Cable To Discriminate Against Senior Citizens, Starting Saturday

The communications company will require customers to use a digital box to watch Turner Classic Movies.

Let me say this—I have been into cable TV since its inception. In 1981 when my new bride was househunting for us in Kansas City while I worked the midnight shift as a police officer, my only instructions to her were this: the house had to get cable TV so I could watch baseball games with announcers Harry Carey (Cubs) and Skip Carey (Braves.)  So I like cable TV. And while I have written about my trials and tribulations in the last year with Charter Cable, I wasn’t so unhappy—until now.   On Saturday, April 21, Charter is changing the channel lineup. In doing so, a very few select channels will cross over into requiring a digital box. Some may consider that an upgrade. I don't, and others may not either. Hear me out. One of the chosen …

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Charter's Customer Service: What Customers Have to Say

"Patch" rounds up comments from Charter customers on the company's services and the quality of the customer service offered.

After we heard about Charter Communications' new ALL IN Customer Guarantee, a new customer satisfaction initiative the company launched, we hit our social media outlets to find out what real Charter customers in the St. Louis and St. Charles County areas think about the company and its services. (Read Previous Article: Charter's 'All In': Stepping Up Customer Service - What Do You Think?) Check out some of the comments Patch found from around the area. Add yours at the bottom of this article! UMatter2Charter Helps St. Louis County resident Lucas Jackson, who uses Charter’s cable and internet services, said he hasn’t had the best experiences with Charter’s customer service people, but that the new UMatter2Charter program has helped. “I have…

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Charter's 'All In': Stepping Up Customer Service - What Do You Think?

The company recently launched a bold new initiative aimed at keeping customers happy with a new customer satisfaction guarantee.

When I received an unexpected knock on my door from a Charter Communications representative earlier this week, I was pleasantly surprised. He wanted to know if I had been enjoying my services. When I said that all was well, the rep said that was all he needed. Since this was something that had never happened during the time I’ve been a customer (more than a decade), I reached out to Charter public relations representative, Jessica Hardecke, who told me that the visit was related to a new campaign the company recently rolled out. “The person that knocked on your door was likely one of our door-to-door sales reps,” Hardecke said. “One of their jobs while they’re out selling is to also make sure that current customers are happy with their …

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Gabrielle Biondo

11:04 am on Thursday, March 22, 2012

I've always gotten a person when I've called Charter, but I can tell you that I hear a lot if complaints about the actual service, so hopefully this means things are getting better!   more ›

Charter Announces Annual Student Scholarship Program

2012 Town and Country and Manchester seniors who live in Charter's service area have until March 30 to apply for the $1,000 scholarship.

Charter announced last week that it is seeking applicants for its annual Charter Student Scholarship program. Metro St. Louis high school students who will graduate at the end of the 2011-2012 school year are eligible for the award. “We offer this scholarship because it’s a great opportunity for us to support those in our hometown of St. Louis, as well as the areas we serve in Missouri and Illinois,” said Jessica Myers, Charter’s senior manager of communications. To qualify for the scholarship, students: “We are looking forward to another successful year of the Charter Student Scholarship Program, especially at a time when the cost of higher education is becoming increasingly out of reach for many families,” said Sean O’Donnell, Charter’s …

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