The Release Analyst plans, organizes, directs and manages activities for building and maintaining software releases for their promotion between test environments and into the production environment. The Release Analyst provides support to the project teams including Software Developers, Testers, Application Operations and business unit personnel in executing and managing test processes and establishing the environments used to conduct testing of the final deliverables working in a matrix management organization. The Release Analyst directs activities to ensure the software products meet quality standards and performance objectives within defined time and budget targets.
The Release Analyst will be responsible to maintain and provide continuous improvement of the Release Management (RM) processes, working methods and tools. This position will support software development lifecycle activities and Service Management activities such as Release, Change, Configuration, Validation and Testing.
The Release Analyst has the responsibility of maintaining and driving the efficiency and effectiveness of the daily RM activities. The goal of this role is to ensure that a structured approach to risk assessment and business impact is employed when processing software releases. The analyst ensures the RM process is introduced and implemented according to guidelines from leadership. Additionally, the selected Release Analyst provides continuous communications and coordination of progress on actions, tasking, and issues.
Thorough understanding of the Software Development Lifecycle process along with proven Release Management experience supporting this process within a fortune 500 company
Fundamental understanding of development and execution of test plans, test cases, and testing methodologies
Experience working with change and configuration management processes, with expertise in quality assurance and quality control, and who may have experience as an application/software developer
Experience with facilitation and enforcement of procedures and processes across multiple teams and diverse geographic locations
An overall control-oriented focus to ensure processes and service delivery are compliant and risk averse
Demonstrated ability of establishing and maintaining metrics based process improvement
Demonstrated ability to develop strong alliances with those outside of your immediate organization
Strong customer service mindset with ability to appropriately balance risk with service delivery expectations
Bachelor's degree or equivalent
ITIL V3 Foundations certification
Familiarity with BMC Remedy Change Management or similar tools
3+ years experience in IT Service Management functions
5-8 years of IT experience
Project/Program Management, Business Analysis, QA or Change Management experience
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